Frequently Asked Questions

To help you save time, we’ve gathered our frequently asked questions. Search here for an instant answer. Whether you have a question about the status of your order, or you’d like information about our return policy, we’ve got it covered. Whatever your question, we’re always here to help.

Support

You can reach customer service 24/7 at help@arteza.co.uk. You may also contact our customer service 24/7 at 888-989-0649, or chat with us in real-time via arteza.com
We will reply to your emails within 24 hours. If you would like to speak with us, please call our customer service line, or message us through our live chat.

Arteza Club Rewards

You earn points for every pound you spend at arteza.co.uk. There are 3 different membership levels that determine how many points you can earn (see below). Once you’ve accumulated enough points, you will be sent a code to use for savings on your next order via our website.

Action Completed
Hobbyist
Crafter
Artezan
Points per Pound Spent
5
6
7
Celebrate a Birthday
250
500
1000
Follow
50
50
50
Share (1 per Month)
50
60
70
Review a Product (1 per week)
50
50
50
Send a Gift
500
500
500
Featured on Social
yes
yes
In order to receive birthday points, add or update your birthday at least 31 days before the actual date under the “Ways To Earn” section of the Rewards tab.
Yes, you can. You will need to enter each code separately. If you have any issues, please contact customer service.
At this time we are unable to transfer reward points, but we do have gift cards that you can purchase for someone else.

Shipping

We offer free standard shipping on all UK orders.
Standard shipping takes 3-7 business days from the time it leaves the fulfillment center.
We’re unable to ship outside of the United Kingdom.
Our representatives are available to assist you in the event your package is lost. Email help@arteza.co.uk or chat/call us and our customer service representatives will sort it out as quickly as possible.
We ship via Royal Mail, DPD and Hermes.

Payment

Click on our “check out” button and it will take you to the payment screen on the website, or if you give us a call we can take your payment over the phone at +44 20 3884 2554.
We accept all major credit cards, PayPal, ClearPay, Google Pay, gift cards, and store credits issued by Arteza.
We issue refunds immediately, however it is up to your banking institution as to when funds are made available which is usually within 3-5 business days.

Returns

We have a 30-day 100% satisfaction guaranteed return policy. Simply return your unused item(s) in its original packaging and we will refund your total amount.
You’ll receive a refund back to your original payment method when you ship your item back. Returns must be processed within 30 days from the date your order was received to be eligible for a refund.
Please contact us at help@arteza.co.uk or call us at +44 20 3884 2554 or chat us, and one of our customer service representatives will be able to assist
We will offer you a store credit that can be used on future purchases.
We handle these on a case-by-case basis. Please contact us at help@arteza.co.uk or call us at +44 20 3884 2554 or chat us, and we will do our best to help you once we assess the situation.