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Frequently Asked Questions

To help you save time, we’ve gathered our frequently asked questions. Search here for an instant answer. Whether you have a question about the status of your order, or you’d like information about our return policy, we’ve got it covered. Whatever your question, we’re always here to help.

Ordering and account settings
Select the “Add to Cart” button and review and confirm your order details and item(s) before placing the order. If you’d like assistance in placing your order, you can always call us at +44 20 3884 2554. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.
If your order has been placed and the billing information is incorrect, you won’t be able to change this on your order. Please call us at +44 20 3884 2554 and we will be able to assist you. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.
If the order has not been completed and changes need to be made, you will be able to update the information on your account.
Shipping addresses cannot be changed once the order is placed. We highly suggest double-checking your address before placing your order. Please call us at +44 20 3884 2554 for further assistance. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.
If the order hasn’t been completed, please feel free to update the information in your account.
You can change the email address in your account settings "Account" > "Profile". Feel free to contact our customer service department at +44 20 3884 2554 for further assistance. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.
You will be charged in compliance with the law. So if the location your purchase is being shipped to requires sales tax, it will be reflected on your invoice at checkout. If you're shopping on behalf of a nonprofit organization, please first email a copy of your tax-exempt form to with the subject line: ORGANIZATION NAME Tax Exempt Form. Then call +44 20 3884 2554 to set up your account with a Customer Service Representative. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.
We accept all major credit cards, PayPal, ClearPay, Google Pay, gift cards, and store credits issued by Arteza.
We issue refunds immediately, however it is up to your banking institution as to when funds are made available, which is usually within 3-5 business days.
For orders under £29, shipping fee will be £3.95. For orders £29 or more, shipping is free.
Standard shipping takes 3-5 days from the time it leaves the fulfillment center.
We’re unable to ship to P.O. Boxes or APO/FPO addresses at this time. Please check all of our available shipping locations via the 'country' section of the shipping information at check-out.
Our representatives are available to assist you in the event your package is lost. Email or chat/call us and our customer service representatives will sort it out as quickly as possible.
Here at Arteza, we have 100% customer satisfaction guaranteed! Please feel free to contact us at, call us at +44 20 3884 2554 or chat us. Our customer service representatives are here Monday - Friday from 6 am - 10:30 pm ET. We will be happy to help.
We ship via Royal Mail, DPD and Hermes.
  • Everblend Art Markers: For best results, we recommend using marker paper. There are many different papers that can be used with the EverBlend Art Markers and each paper yields different results. We recommend trying out different types of paper to see what works best for your art style.
  • Real Brush Pens: It's important to use Real Brush Pens on high-quality watercolour paper. Thin sketch paper will absorb the ink and will not blend. Our line of watercolour pads work well with Real Brush Pens.
  • Professional Coloured Pencils: We recommend our Drawing and Sketch Pads.
  • Professional Watercolour Pencils: We recommend our Expert Watercolour Paper.
  • TwiMarkers: We recommend using drawing, sketching or mixed media pads (preferably 68lb or higher to prevent bleed-through).
  • Acrylic Paint: These may be used on multiple surfaces, such as stretched canvases, wood, metal, plastic, etc.
  • Inkonic Fineliner Pens: We recommend using drawing or sketch paper.
For rocks, we recommend using our Outdoor Acrylic Paint, Permanent Markers or Paint Markers.
You can use our acrylics, oil paints, and fabric paints on leather.
Our Self Adhesive Vinyl is removable. However, it is durable and will not budge until you decide to remove it. It’s well suited for indoor and outdoor use, and while it is water-resistant and dishwasher safe, it is not designed for constant water exposure. Therefore, we do recommend hand-washing dishes with designs, as it will prolong the life of the vinyl.
Many of our products are non-toxic and all meet the requirements of ASTM D4236.
No, Arteza does not test on animals.
Arteza Rewards
Signing up is easy!
Simply create an account by Arteza Club — or Rewards — and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!
Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases.
You also earn points for Refer a Friend, e.g. sharing with friends, following us on social media, leaving product reviews, and are even gifted with bonus points just for having a birthday! You can view the full list of perks on our rewards page.
We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.
The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page Arteza Club — or Rewards —
You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!
Contact customer service by emailing and our team will be happy to assist you with merging your accounts.
Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the Arteza Club — or Rewards — to get started.
Exchanging your points for great rewards couldn't be easier! Simply visit the Arteza Club — or Rewards — to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.
As a Creator you will earn 1 point for every $1 dollar spent , e.g. 100 points = $5 dollar.
Higher tiers in the VIP tier program earn more points at a quicker rate, but 100 points always = $5 dollar. For Example, as a Artezan, you will earn 1.5 points for every dollar you spend. So, if you spend $150, you'll earn 150 points = $1.50 dollars.
For starters- each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or like us on Facebook. Access all the ways to earn under the Arteza Club — or Rewards — on the rewards page.
Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.
Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account.
If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded on your credit card and the $10 reward credit will be deposited back into your rewards account.
Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc
Your VIP tier is determined by the amount you spend in a calendar year (Ex. Jan 1, 2020 – Dec 31, 2020).
To reach:
Artezan, you must spend $200 during a calendar year
When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.
As a VIP Club Creator or Artezan member, you will receive select sale emails ahead of the general public so you get first dibs on all the best sale styles!
When your total points cross a tier threshold you will receive an email welcoming you into the new Arezan tier.
Once you are in Creator or Artezan, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!
Add your birthday under ways to earn points on the Arteza Club — or Rewards — On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!
*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.
Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account.
Once you get to the checkout screen you will see your total available Rewards points in a drop down selection. To use your rewards, select the points redemption bar to select the number of points you would like to redeem on the order you are placing, then continue with the check out process. To redeem all available Rewards scroll the bar all the way to the bottom. You can only select a max of 800 points to use in one transaction. However you can break out into multiple transactions if you decide to use more points.
You must have a minimum balance of at least 100+ points each time you would like to make a redemption, and points must be redeemed in increments of 100,200,400 and 800.
Returns and Refunds
You’ll receive a refund back to your original payment method when you ship your item back. Returns must be processed within 30 days from the date your order was received to be eligible for a refund.
We have a 30-day 100% satisfaction guaranteed return policy. Simply contact us at or call us at +44 20 3884 2554 or chat us, and one of our customer service representatives will be able to assist.
We will offer you a store credit that can be used on future purchases.
Please contact the site you originally purchased your item(s) from to initiate the return process.
We’re proud to support artists in every stage of their creative journey. Though we are constantly growing and eager to collaborate with creative individuals, we consider sponsorships and collaborations on a case-by-case basis. In order for a group/organization to be considered, please contact us via email at Provide the organization name and contact details as well as your request. Once submitted and reviewed, we will contact you directly.
You can send an inquiry by emailing us at Please let us know what products you are interested in. Also, include links to your social media profiles, and tell us a little bit about yourself and explain how your personal brand aligns with Arteza’s community of creatives.
The primary difference between collaborating with Arteza under the Sponsorship Program and being an Arteza Affiliate is that under the Affiliate Program you will be able to earn commissions for items purchased using the Affiliate link provided. To receive an affiliate link, apply below:
Individuals that are chosen for our Sponsorship Program will receive products for testing and review after applying.
To apply to our Sponsorship Program, send us an email via and include your name, social media handles, and any other information you feel would assist in collaborating with each other. Please note, we receive a large number of requests for sponsorships. We do our best to pick potential sponsors who show great potential for reaching inspiring artists.

Feel free to write to us at
call at +44 20 3884 2554, or chat with us in real-time via available Monday - Friday from 6am - 10:30pm ET

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