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Frequently Asked Questions

To help you save time, we’ve gathered our frequently asked questions. Search here for an instant answer. Whether you have a question about the status of your order, or you’d like information about our return policy, we’ve got it covered. Whatever your question, we’re always here to help.

Ordering and account settings
Select the “Add to Cart” button and review and confirm your order details and item(s) before placing the order. If you’d like assistance in placing your order, you can always call us at +44 20 3884 2554. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.
If your order has been placed and the billing information is incorrect, you won’t be able to change this on your order. Please call us at +44 20 3884 2554 and we will be able to assist you. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.
If the order has not been completed and changes need to be made, you will be able to update the information on your account.
Shipping addresses cannot be changed once the order is placed. We highly suggest double-checking your address before placing your order. Please call us at +44 20 3884 2554 for further assistance. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.
If the order hasn’t been completed, please feel free to update the information in your account.
You can change the email address in your account settings "Account" > "Profile". Feel free to contact our customer service department at +44 20 3884 2554 for further assistance. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.
You will be charged in compliance with the law. So if the location your purchase is being shipped to requires sales tax, it will be reflected on your invoice at checkout. If you're shopping on behalf of a nonprofit organization, please first email a copy of your tax-exempt form to with the subject line: ORGANIZATION NAME Tax Exempt Form. Then call +44 20 3884 2554 to set up your account with a Customer Service Representative. Hours of operation are 6 am - 10:30 pm ET Monday - Friday.
We accept all major credit cards, PayPal, ClearPay, Google Pay, gift cards, and store credits issued by Arteza.
We issue refunds immediately, however it is up to your banking institution as to when funds are made available, which is usually within 3-5 business days.
For orders under £29, shipping fee will be £3.95. For orders £29 or more, shipping is free.
Standard shipping takes 3-5 days from the time it leaves the fulfillment center.
We’re unable to ship to P.O. Boxes or APO/FPO addresses at this time. Please check all of our available shipping locations via the 'country' section of the shipping information at check-out.
Our representatives are available to assist you in the event your package is lost. Email or chat/call us and our customer service representatives will sort it out as quickly as possible.
Here at Arteza, we have 100% customer satisfaction guaranteed! Please feel free to contact us at, call us at +44 20 3884 2554 or chat us. Our customer service representatives are here Monday - Friday from 6 am - 10:30 pm ET. We will be happy to help.
We ship via Royal Mail, DPD and Hermes.
  • Everblend Art Markers: For best results, we recommend using marker paper. There are many different papers that can be used with the EverBlend Art Markers and each paper yields different results. We recommend trying out different types of paper to see what works best for your art style.
  • Real Brush Pens: It's important to use Real Brush Pens on high-quality watercolour paper. Thin sketch paper will absorb the ink and will not blend. Our line of watercolour pads work well with Real Brush Pens.
  • Professional Coloured Pencils: We recommend our Drawing and Sketch Pads.
  • Professional Watercolour Pencils: We recommend our Expert Watercolour Paper.
  • TwiMarkers: We recommend using drawing, sketching or mixed media pads (preferably 68lb or higher to prevent bleed-through).
  • Acrylic Paint: These may be used on multiple surfaces, such as stretched canvases, wood, metal, plastic, etc.
  • Inkonic Fineliner Pens: We recommend using drawing or sketch paper.
For rocks, we recommend using our Outdoor Acrylic Paint, Permanent Markers or Paint Markers.
You can use our acrylics, oil paints, and fabric paints on leather.
Our Self Adhesive Vinyl is removable. However, it is durable and will not budge until you decide to remove it. It’s well suited for indoor and outdoor use, and while it is water-resistant and dishwasher safe, it is not designed for constant water exposure. Therefore, we do recommend hand-washing dishes with designs, as it will prolong the life of the vinyl.
Many of our products are non-toxic and all meet the requirements of ASTM D4236.
No, Arteza does not test on animals.
Arteza Rewards
You earn points for every pound you spend on our website. Each membership level earns a different amount of points. You can also earn points for subscribing to our emails. To see all options for earning points, visit our rewards page. Sign up for Arteza Rewards to start earning today!
Redeem your points at checkout to save on your next purchase! Make sure you are logged in to redeem rewards. You may use a maximum of 1500 points per purchase. Your earned rewards points will not expire.
No, at this time rewards points are not redeemable at the same time as a discount code or gift card.
Returns and Refunds
You’ll receive a refund back to your original payment method when you ship your item back. Returns must be processed within 30 days from the date your order was received to be eligible for a refund.
We have a 30-day 100% satisfaction guaranteed return policy. Simply contact us at or call us at +44 20 3884 2554 or chat us, and one of our customer service representatives will be able to assist.
We will offer you a store credit that can be used on future purchases.
Please contact the site you originally purchased your item(s) from to initiate the return process.
We’re proud to support artists in every stage of their creative journey. Though we are constantly growing and eager to collaborate with creative individuals, we consider sponsorships and collaborations on a case-by-case basis. In order for a group/organization to be considered, please contact us via email at Provide the organization name and contact details as well as your request. Once submitted and reviewed, we will contact you directly.
You can send an inquiry by emailing us at Please let us know what products you are interested in. Also, include links to your social media profiles, and tell us a little bit about yourself and explain how your personal brand aligns with Arteza’s community of creatives.
The primary difference between collaborating with Arteza under the Sponsorship Program and being an Arteza Affiliate is that under the Affiliate Program you will be able to earn commissions for items purchased using the Affiliate link provided. To receive an affiliate link, apply below:
Individuals that are chosen for our Sponsorship Program will receive products for testing and review after applying.
To apply to our Sponsorship Program, send us an email via and include your name, social media handles, and any other information you feel would assist in collaborating with each other. Please note, we receive a large number of requests for sponsorships. We do our best to pick potential sponsors who show great potential for reaching inspiring artists.

Feel free to write to us at
call at +44 20 3884 2554, or chat with us in real-time via available Monday - Friday from 6am - 10:30pm ET

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